FAQ

Delivery time varies depending on the destination and the service type chosen. Typically, deliveries to nearby cities take 1-2 business days, while for distant cities it can take 3-5 business days.

You can track your package status through Tiki's official app or by contacting our customer service. We also send notifications via SMS or email whenever there is a status update.

Yes, additional fees apply for deliveries to remote areas. These fees are calculated based on distance and road conditions. We will provide detailed information before you decide to send your package.

If there is an issue with the delivery, please contact our customer service within 24 hours. We will process the refund after verification and further inspection.

Yes, we accept shipping of heavy and large-sized items. However, shipping costs will be adjusted based on the weight and size of the item. Please consult with us before sending your package.

You can contact our customer service via phone number 812-3456-789 or email [email protected]. Our service is available every day from 8: to 17: WIB.